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Halloween Custom Orders & Shipping Info FAQ

Circus Bird mask © Andrea Adams 2010

When is last date to order a custom piece for Halloween?
As of this writing, the last day to order a completely custom mask or accessory in time for Halloween 2012 is September 28th. That may sound early, but it ensures that I’ll have enough time to complete your piece, take photos, make changes if necessary and get it shipped to you in time for the festivities!

What if I need it now?
I try to keep a good assortment of masks in stock and ready to ship. This is your best bet if you’re in a hurry.

Can I get it in a different color?
The “made to order” section features a few of my standard designs that can be crafted at your request, and I am happy to paint these in the color(s) of your choice. Please allow 2-4 weeks creation time before it will ship. 

How long will it take to arrive?
I ship within 48 hours of payment (typically sooner). US orders for costume items ship via priority mail, and I use  first class mail for international orders. If you need it faster than this, please let me know so that we can discuss shipping upgrades. Here are the approximate transit times:

 * International 1st Class Mail typically takes 10-30 days, depending on the country.

* Priority Mail usually takes 2-3 days within the US, and 7-10 days internationally. 

* Express Mail takes 24 hours within the US, and 1-3 business days internationally.

Please note that these are guidelines. Express mail is the only option that will give you a guaranteed delivery date.

What if I missed the ordering deadline — can you rush order a custom design?
Possibly. It just depends on how booked I am, and how quickly you need it. Rush orders will incur a 20% surcharge. That goes double if you’re rude or nasty about it 😉

I hope this info helps! If you have any further questions, please do not hesitate to contact me… and, in case this post is not clear enough: My schedule is filling up very fast this year.  I will continue to restock my Etsy shop through the end of October with lots of new and unique designs, but if you hope to CUSTOM ORDER a special mask or costume accessory in time for Halloween, please contact me ASAP!

 

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