Ordering

 Payment

Our secure shopping cart accepts most major credit cards.  You can also pay using Paypal.

Returns

For hygienic reasons, I cannot accept returns for earrings, barrettes or costume items. Similarly, all sales of custom works are final. Please choose these items carefully, and ask any questions in advance.

All other items may be exchanged or returned. Simply contact me to let me know to expect it, and let me know your preference (exchange or refund). Product must be returned within 7 days of receipt, in the same condition that it was received. Buyer to pay shipping costs.

I genuinely want you to be satisfied, so if there’s an issue, please give me the opportunity to resolve it. Just contact me, and we’ll work together to find a positive solution.

Shipping

Insurance: All purchases of $25 or more will be shipped with insurance.

International Duties, Taxes and Customs Forms: Buyers are responsible for all duties, taxes and customs charges imposed by their country. Customs forms will be filled out accurately, to reflect the true nature and value of the purchase.

Packing Materials: I do my best to run a green studio, so I re-use clean, sturdy packaging materials when possible

Shipping address: Please be sure to provide a current shipping address, as this is the address that I will ship to. If you’re using Paypal, please double check that this information is up to date.

Timelines: Most items are in stock and ready to ship, with the obvious exception of products marked as “custom” or “made to order”. In stock items typically ship within 48 hrs or less; products listed as “made to order” will include my current turn around time (or “bench time”) so that you have a clear idea of when it will be completed. Please understand that “bench time” indicates the length of time that it will take to make your item, before it can be shipped.

I ship worldwide via the USPS at least three times a week. Orders usually ship within 48 hours of payment, and often within 24 hrs.  Typical transit times are listed below:

  • 1st Class Mail typically takes 3-7 days within the US, and 10-30 days internationally
  • Priority Mail usually takes 2-3 days within the US, and 7-10 days internationally
  • Express Mail takes 24-48 hours within the US, and 3-5 business days internationally